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News

Better Customer Engagement – ‘Getting Involved’ document launched

2nd June 2017

The Scottish Housing Regulator wants to build on its successful work to empower tenants and sees tenant led scrutiny as an important way to do that.

Speaking today at the TPAS Housing Professionals Conference, the Regulator’s Chief Executive Michael Cameron said, “We believe effective tenant-led scrutiny is an important way to empower tenants. It also helps landlords better understand tenants’ views and priorities, and helps them to identify where they can improve. We can support tenants by providing good information on their landlord’s performance in easy-to-access formats.”

Michael told delegates that the Regulator looks to landlords to be responsive to tenants’ voices, inclusive and open to challenge. He urged housing professionals to keep working with tenants to give them the tools they need and the confidence to challenge.

For the last year, staff, customers and representatives from the Board of Hanover Scotland, have been working on a strategy to enable more innovative, meaningful and fun ways of engaging with residents and service users. The purpose of this strategy is to ensure that Hanover has the structures and mechanisms in place to facilitate effective customer engagement. This in turn will empower customers, improve service and create robust accountability.

Thursday 25 May saw the launch in Edinburgh of a customer facing document, called ‘Getting Involved’, which sets out a wide variety of options for customers to engage with Hanover. Copies of this document will go out to every single Hanover resident. The document contains illustrations by award winning cartoonist Tony Husband. Tony’s cartoons have appeared in many newspapers, magazines, books and websites, and in several TV and theatrical productions. These include Private Eye, The Times, Punch, The Sunday Express and The Spectator. He has also written a very moving illustrated book about his family’s journey through his father’s dementia, called ‘Take Care Son’.
The event in Edinburgh began with a moment of silence in remembrance of those affected by the atrocity in Manchester earlier in the week. Tony’s speech then took the audience through his father’s story and was both humorous and incredibly moving, resulting in a standing ovation. Tony, who hails from Manchester, said later that it was, “a very emotional moment in an emotional week”.

Hanover Chief Executive Helen Murdoch said;
“Our aim is to establish and implement a Customer Engagement Strategy that puts customers at the heart of shaping our services by creating opportunities for them to support or challenge our performance and to work with us to achieve our vision. Everyone can get involved with Hanover Scotland. The range of customer involvement opportunities set out in this document today mean that no matter how little or how much a customer wants to help in shaping Hanover, the opportunities are there.”

Click here to read Getting Involved.

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More news

Arklet and Hanover Housing Associations to discuss formal partnership

23rd April 2018

Arklet and Hanover (Scotland) Housing Associations have agreed to enter into detailed discussions about a potential formal partnership between the two organisations. Leading up to this, Arklet had undertaken a strategic options review which resulted in an invitation to housing organisations to explore their interest in entering into a partnership arrangement. The selection process culminated in Arklet choosing[Read More…]

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Hanover residents win £2,000 grant to combat loneliness

26th February 2018

A social group made up of residents from Hanover Court in Dunfermline has been awarded £2,000 by Lintel Trust to support an exciting programme of events aimed at combating social isolation and loneliness. The Hanover Court Social Group was formed last year by 20 of the sheltered housing development’s residents. The group’s aim is to[Read More…]

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Launch of the Scottish Ethnic Minority Older People Forum

23rd February 2018

“I am hugely impressed with the new forum and believe it represents an exciting and significant step forward in achieving transformational change and improved outcomes for the people that the group represents” said Hanover Scotland Chief Executive Helen Murdoch after attending the launch of the Scottish Ethnic Minority Older People Forum at the Scottish Parliament[Read More…]

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News Archive

News

Arklet and Hanover Housing Associations to discuss formal partnership

Arklet and Hanover (Scotland) Housing Associations have agreed to enter into detailed discussions about a potential formal partnership between the two organisations. Leading up to this, Arklet had undertaken a strategic options review which resulted in an invitation to housing organisations to explore their interest in entering into a partnership arrangement. The selection process culminated in Arklet choosing[Read More…]

Print Friendly, PDF & EmailPrint this page

Hanover residents win £2,000 grant to combat loneliness

A social group made up of residents from Hanover Court in Dunfermline has been awarded £2,000 by Lintel Trust to support an exciting programme of events aimed at combating social isolation and loneliness. The Hanover Court Social Group was formed last year by 20 of the sheltered housing development’s residents. The group’s aim is to[Read More…]

Print Friendly, PDF & EmailPrint this page

Launch of the Scottish Ethnic Minority Older People Forum

“I am hugely impressed with the new forum and believe it represents an exciting and significant step forward in achieving transformational change and improved outcomes for the people that the group represents” said Hanover Scotland Chief Executive Helen Murdoch after attending the launch of the Scottish Ethnic Minority Older People Forum at the Scottish Parliament[Read More…]

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Hanover (Scotland) Housing Association Ltd
Scottish charity no. SC014738
Registered under the Co-operative and Community Benefit Societies Act 2014 no. 1983RS
Registered property factor no. PF000140
Registered office: 95 McDonald Road, Edinburgh EH7 4NS

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