This is the area for all residents living in properties managed by Hanover. We will aim to expand this area as time goes on. If there’s anything you think may be of use to Hanover residents, please let us know.
You can now login to our new residents portal. This gives you the chance to pay your rent, update your contact details, check your account, find out your Housing Officer’s details or check on maintenance work for your property.
Pay your rent or service charge by:
- Calling 0345 600 7771
- Direct Debit – contact us for more details.
Head to our residents portal to pay your rent online.
You can also pay by cheque or debit card – but we don’t accept cash or credit cards. Get in touch to find out more.
If you claim Universal Credit, you will need to update the Department for Work & Pensions (DWP) of any rent increases before the 1 April 2019. You can do this through the residents portal and this leaflet provides more information. Universal Credit
Everyone can get involved with Hanover Scotland. Our range of customer involvement opportunities mean that no matter how little or how much a customer
wants to help in shaping Hanover, the opportunities are there. Support is available for anybody who would like to take part but feel they may need a bit of help.
Some activities can even be undertaken without leaving the comfort of your living room. From getting involved on a national level to development based
social activities there’s a way for everyone to influence the way Hanover delivers services to you.
Click here to find out more about Getting Involved
Current Registered Tenant Organisations
Let us know any time if you need a repair carried out. You can:
- speak to a member of staff on your development;
- contact your area office (during office hours only);
- press your pendant or pull your cord (if the repair is an emergency); or
- call our Repairs Reporting Line on 0800 389 0477
The Scottish Housing Regulator (SHR)’s role is to protect the interests of tenants and others who use the social landlord services.
The National Panel is an important way for the SHR to hear about service users’ priorities. All people who use social landlord services (including Hanover tenants and home owners who receive a factoring service from Hanover) are invited to join the panel.
Every new member completing the survey will have the chance to win one of four £20 prizes.
To see the current survey, and to join the Panel: