Location: 95 McDonald Road, Edinburgh EH7 4NS
Working hours: 34.9 hours per week
Remuneration: £19,879- £23,550 (including nightshift allowance)
Closing Date:12 noon Friday 17 August 2018
Job Description: Telecare Operator
Last year our team of Telecare Operators helped 45,000 people all across Scotland to stay safe and secure in their own homes. We run two state of the art call centres in Glasgow and Edinburgh with highly trained, sympathetic and knowledgeable staff in each.
We help our elderly customers to stay in their own homes for longer, maintaining their independence and providing their carers with peace of mind.
We are looking for very special individuals who are empathetic but who can remain calm in sometimes very challenging situations. Your voice will be clear and friendly and you will be able to use your IT skills to access the right information and make the right decisions about the next steps.
We know how challenging this role is, and how important it is for our Operators to deliver excellent customer care; someone’s life may depend on it, after all. We provide an intensive 6-week training programme and then ongoing training and support. We think it takes at least six months until our Operators are up and running and we are prepared to invest in the quality training, coaching and personal development of our Operators.
We run our service 24/7, 365 days a year. Due to increasing business we are looking for a number of Telecare Operator staff in Edinburgh to work the following shift patterns:
34.9 hours per week (including 4 nightshifts per 3-week rotation and a generous nightshift allowance). Starting salary £18,663 increasing yearly to £22,110 after five years. Plus nightshift allowance.
Due to the volume of applications we receive, it is not possible to reply individually. Invitations for interview will normally be issued within 2 weeks of the closing date. If you have not been invited to interview by this date you have been unsuccessful in this instance.
CVs will not be considered. Please quote reference number above in correspondence.
We are an Equal Opportunities Employer