Location: 95 McDonald Road, Edinburgh EH7 4NS
Working hours: 24.76 hours per week average
Remuneration: £12,753 – £15,108 per annum
Closing Date: 12 noon on Friday 25 November 2016
Job Description: Telecare Operators
As a leading not-for-profit provider of quality housing for older people, we want to make a hugely positive difference to our customers’ lives. One of our key commitments is to exceed our customers’ expectations and to provide high quality, personalised services that enhances their quality of life.
Working in partnership with various agencies Hanover Telecare provides 24-hour emergency calls handling, enabling our customers to live independently through the assistance of Telecare technology. We are also responsible for delivering an emergency property repair response service to amenity and factored housing groups.
We are delighted to be recruiting to four newly created posts for operational staff, working predominantly in our main office in Edinburgh (with an occasional requirement to provide cover in our Glasgow office). You will be joining our well-established team, providing a vital service to our customers.
The successful candidates will have previous customer service experience and excellent keyboard, IT and communication skills. This is an office based role in a busy control centre environment. You must be able to manage priorities and show initiative and empathy in responding to the needs of our customers. Self-organisation is essential to ensure you can apply calls handling standards efficiently, effectively and comfortably. Our training programme will help you to transfer your skills to meet the needs of our customers.
The Control Centre is a 365 day and night service. You will be working on a four-day-on four-day-off rota which includes dayshift, weekend and public holiday working. There is an expectation that you may, from time to time, be required to provide cover for night shifts. You will receive a shift premium of 20% on any nightshift hours worked.
You’ll be working in one of the sector’s most forward-thinking organisations, one that strongly values its staff and customers. We’re Investors in People and Investors in Diversity accredited, and offer a highly competitive benefits package including generous annual leave, a choice of pension scheme, childcare vouchers and bike to work scheme amongst others.
CVs will not be considered. Please quote reference number above in correspondence.
Interview date: week beginning 5 December 2016
We are an Equal Opportunities Employer