Location: 95 McDonald Road, Edinburgh EH7 4NS
Working hours: 34.9 hours per week average
Remuneration: £19,200 – £22,747
Closing Date: 12 noon on Monday 25 April 2016
Job Description: Telecare Operators
Previous applicants need not apply.
As a leading not-for-profit provider of quality housing for older people, we want to make a hugely positive difference to our customers’ lives.
Working in partnership with various agencies Hanover Telecare provides 24-hour emergency calls handling, enabling our customers to live independently through the assistance of Telecare technology. We are also responsible for delivering an emergency property repair response service to amenity and factored housing groups.
We have 3 vacancies working predominantly in our main office in Edinburgh. You will be joining our well-established team who provide a recognised quality support service.
The successful candidate will have previous customer service experience and excellent keyboard, IT and communication skills. This is an office based role in a busy control centre environment. You must be able to manage priorities and show initiative and empathy in responding to the needs of our customers. Self-organisation is essential to ensure you can apply calls handling standards efficiently, effectively and comfortably. Our training programme will help you to transfer your skills to meet the needs of our customers.
The Control Centre is a 365 day and night service. Shift, weekend and public holiday working is a requirement.
In return, you’ll be part of the sector’s most forward-thinking organisations that strongly values its staff and customers. We’re Investors in People and Investors in Diversity accredited, and offer a highly competitive benefits package including generous annual leave and a choice of pension scheme.
CVs will not be considered. Please quote reference number above in correspondence.
Interview Date: Tuesday 3 May 2016
We are an Equal Opportunities Employer
Job Description & Person Specification
Conditions of Service