Location: 95 McDonald Road, Edinburgh
Working hours: 34.9 hours per week
Remuneration: £22,469 – £26,195
Closing Date: 12 noon, Thursday 28 May 2015
Job Description: Telecare Senior Operators
Working in partnership with various agencies Hanover Telecare provides 24-hour emergency calls handling, enabling our customers to live independently through the assistance of Telecare technology. We are also responsible for delivering an emergency property repair response service to amenity and factored housing groups.
We currently have two positions for Senior Operators. The role combines system operating, team leadership delivering user-focused services to TSA accreditation standards, and promotes continuous improvement.
A competent IT systems user, calls handler and team leader, you will have excellent interpersonal skills with the initiative to identify and resolve day to day issues affecting service quality delivery.
The Control Centre is a 365 day and night service. Shift, weekend and public holiday working is a requirement of the role.
CVs will not be considered. Please quote reference number above in correspondence.
Interview Date: Thursday 18 June 2015
We are an Equal Opportunities Employer