Customer Safety Assistant

This vacancy has now closed, please see our current vacancies list.

Customer Safety Assistant – Edinburgh


Location: Edinburgh
Working hours: 35 hours per week
Remuneration: £20,164 - £23,820 per annum
Closing Date: 20th April 2022 noon
Reference: 049

Customer Safety Assistant

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About the Role

We are looking to recruit a Customer Safety Assistant who is committed to providing excellent customer service and is able to build and maintain strong relationships with our customers, colleagues, stakeholders, and external agencies.

You will work closely with the Customer Safety Co-ordinator and Building Services Team and will provide administrative support to ensure statutory and regulatory compliance of the inspection and servicing programmes. This role requires strong attention to detail and the ability to work within strict deadlines.

About You

The Key requirements for this role include:

  • Previous administrative experience working in a similar role with an understanding of the importance of compliance in relation to safety and risk management.
  • Ability to communicate effectively at a variety of levels, both within and out with the Association.
  • Effective record keeping, data management and administrative and note taking skills, with the ability to produce clear and accurate records of meetings.
  • Excellent organisational, reporting, and analytical skills.
  • Strong time management skills with the ability to prioritise a varied workload and produce quality work to deadlines.
  • Customer focused with excellent written and verbal communication skills with the ability to work at all levels within the business.
  • Previous experience working within the housing association sector is desirable but not essential.
  • Higher or equivalent standard of education.
  • Competent user of Microsoft or equivalent standard applications (Excel, Word) and corporate databases.

What We Offer

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

  • Competitive salary
  • Pension options
  • Flexi-working
  • Hybrid Working Model
  • Childcare vouchers
  • Employee Health and Wellbeing Support Service
  • Eye care vouchers
  • Cycle to work scheme
  • Family friendly policies
  • Long service and retirement awards

Application Process

Please submit your application online via our website: Work with us – Hanover Scotland

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738


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