Retirement Housing Manager Balerno – Apply

This vacancy has now closed, please see our current vacancies list.

Retirement Housing Manager – Balerno


Location: Balerno
Working hours: 12.5 per week
Remuneration: £19,800 - £23,456 (pro-rata)
Closing Date: 12th November 2021 noon
Reference: 112

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services.

About the Role

This Retirement Housing Manager role is based at our Slaeside and Larchfield development. You’ll be fostering an environment based on respect and confidentiality where customers’ independence and choice are fully promoted of their wishes and ability. You’ll be providing an efficient and effective retirement housing management service working with us on a permanent basis. The 12.5 hours will be worked over 3 days.

Main Responsibilities

The Retirement Housing Manager takes care of housing management, property repair and maintenance, customer emergencies, communal facilities and performance and other managerial responsibilities. This is an opportunity for the right person to make a real difference in the lives of our customers.

Housing Management

You will be providing advice and assistance to customers and others regarding Hanover’s sheltered housing management services as well on matters relating to use of development facilities and availability of local services and organisations.

  • Welcoming prospective and new customers and assist in settling in of the latter.
  • Involvement of relatives, friends and wider community with customers on development.
  • Summon contractors in event of emergency breakdown to lifts, boilers, power utilities.
  • Test fire and other alarms in accordance with Association procedures.
  • Notify and record repair complaints in accordance with Property & Development’s procedures and liaise with contractors and record services provided and work done. Carrying out inspections of properties at termination of tenancies in co-operation with Property & Development staff.
  • Liaise with maintenance and services staff and report on conditions of fabric, machinery and utilities.
  • Undertake health and safety checks and communal meter readings.

Customer Emergencies

  • Includes personal response to customer emergency alarm calls, providing emergency aid pending emergency services arrival, sympathetic response to customers in the event of illness, hospitalisation, and bereavement:
  • Liaising with customers, relatives and others in the event of emergencies and their aftermath and providing emergency assistance to customer’s short term with regard to daily living tasks as necessary.

Communal Facilities

  • Promoting the use of communal facilities and manage their use effectively and efficiently. Encouraging social communal activities on the part of customers. And encourage customers’ access to services of local community groups.


  • You will be responsible for supervising sheltered housing staff, ensuring maintenance of effective security for the development and grounds and that high cleaning standards are in place.
  • Maintaining efficient and effective records and administration to association standards, including those of confidentiality. Assisting with the dissemination of information such as community alarm data and customer surveys.
  • Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.

About You

  • To join us, you need to have a genuine passion for helping people
  • 2 years’ experience in similar housing support, housing management, or equivalent role.
  • Demonstrable ability to work on own initiative with limited supervision.
  • Strong skills and knowledge of supported services’ provision, preferably involving retired persons and their accommodation.
  • Possess a sound working knowledge of welfare benefits system and services provided by statutory agencies.
  • Experience administering and manage Housing Support Plans and other procedures underpinning services.
  • Excellent time management and able to prioritise a varied workload.
  • Basic IT skills including ability to use MS Word to read documents, Outlook for emails and search skills to use company Intranet
  • Holder, or able to obtain, Emergency First Aid Certificate.
  • This role will require PVG Scheme Membership.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded: 

  • Competitive Salary
  • Pension Options
  • Childcare vouchers
  • Eye care vouchers
  • Employee Counselling Service
  • Family friendly policies
  • Cycle to work scheme
  • Employee Protection Protocols

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738

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