Working hours: 20 per week
Remuneration: £19,800 - £23,456 a year (pro-rata)
Closing Date: 15th March 2021 noon
Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.
About the Role
As the face of Hanover, you will be committed to exceeding our customers’ expectations by providing a high quality, personalised service to our customers through efficient management. Overseeing the management of our Retirement Housing development, the property repairs and maintenance, promoting the use of communal facilities, general management and being the main point of contact for customers.
From emergency situations, to day-to-day upkeep. This rewarding role is the opportunity to make a real difference in the community.
You’ll be dealing with a wide range of people; from residents and their families to contractors, local community groups and other agencies. A vital role within an independent living environment.
The Retirement Housing Manager gives advice and assistance to customers and others regarding Hanover’s housing management services as well as information and advice relating to use of development facilities and availability of local services and organisations. The Retirement Housing Manager serves to:
- Welcome prospective and new customers and assist in settling in of the latter.
- Undertake routine housing and estate management duties.
- Further the involvement of relatives, friends and wider community with customers on development.
- Advocate and liaise on customers’ behalf with statutory and other agencies where this is appropriate to customer’s needs.
Property Repair and Maintenance
The Retirement Housing Manager takes pride in the physical environment available to our cherished customers and serves to:
- Summon contractors in event of emergency breakdown to lifts, boilers, power utilities.
- Test fire and other alarms in accordance with Association procedures.
- Notify and record communal repair complaints in accordance with Asset Management’s procedures.
- Liaise with contractors and record services provided and work done.
- Carry out inspections of communal areas in co-operation with Asset Management staff.
- Liaise with maintenance and services staff and report on conditions of fabric, machinery and utilities and undertakes health and safety checks and communal meter readings.
The Retirement Housing Manage promotes the use of communal facilities and manage their use effectively and efficiently as well as encouraging social communal activities on the part of customers and customers’ access to services of local community groups.
You’ll be responsible for supervising Cleaners and ensuring our high cleaning standards are upheld as well as ensuring the effective security for the development and grounds.
The Retirement Housing Manager is relied upon as a personal response to customer emergency alarm calls and is required to provide emergency aid pending an emergency services’ arrival.
- Offer a sympathetic response to customers and others in event of illness, hospitalisation, and bereavement.
- Liaise with customers, relatives and others in event of emergencies and their aftermath.
- Providing emergency assistance to customers’ short term with regard to daily living tasks as necessary.
- To join us, you need to have a genuine passion for helping people
- Minimum of 2 years’ experience in similar role or equivalent in a housing management, care, housing support environment.
- Sound knowledge and skills of supported services provision.
- Excellent time management skills.
- Proficient use of IT including MS Word, Outlook and basic use of company computer systems.
- This role require Protection of Vulnerable Groups scheme for adults.
- Able to work on own initiative and with limited supervision in role carried out at distance from line management.
What We Are Offering
Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:
- Competitive Salary and Remuneration
- Ongoing ‘on-the-job’ training
- Ongoing Continuing Professional Development (CPD)
- Enhanced Annual Leave Entitlement
- Generous Pension Options
- Enhanced Maternity Benefits
- External qualifications SVQs
- Employee Protection Protocols
- Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program
The Application Process
Apply today by submitting your online application form. Want to apply later? You can begin your application, click ‘save and exit’ and return later to apply before the closing date.
- You will receive confirmation of application submission and a copy of your application form will be sent to you via email.
- Your application will be carefully reviewed against the specific requirements of the role
- Applicants progressed to assessment stage will receive contact to arrange an interview / assessment where we can learn more about each other.
- Hanover endeavours to contact all applicants within 14 days of the closing date though due to the high volume of applications that we receive; we may not always able to notify of the status of your valued application within this time.
Due to the current climate; video interviews will be conducted in accordance with our requirements to assess the role in which you are applying for.
Hanover is an equal opportunity and disability confident employer.
Hanover (Scotland) Housing Association Ltd
Scottish Charity no: SC 014738
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