Coronavirus (Covid-19) outbreak

We are supporting our customers during the global Covid-19 pandemic. Whilst many of you may find the news reports of the outbreak worrying, please be reassured that we are working very hard to ensure our infection control measures, designed to safeguard your health and well being, are effective and proportionate.

To do this, we are following Government and NHS advice and we would encourage you to do the same. Please also follow the advice of our staff.

A key piece of advice we urge everyone to follow is to undertake regular and thorough hand washing. This is the most practical way you can safeguard against infection.

  • The most recent advice from Government is to stay at home unless absolutely necessary – pubs, restaurants, leisure centres and similar venues are currently closed as infections spread easily in closed spaces where people gather together
  • Avoid gatherings with friends and family – keep in touch using remote technology such as phone, internet, and social media
  • Use telephone or online services to contact your GP or other essential services

We strongly advise everyone to follow these measures as much as they can, and to significantly limit face-to-face interaction with their friends and family. This is especially important if you are over 70.

Additionally please limit non-essential visits to your home and ensure that any visitors to your home do not have Covid-19 symptoms (high temperature or continuous cough).

Hanover’s senior management team are closely monitoring this situation and have been in touch with our staff around the country. We will endeavour to maintain ‘business as usual’, however we may need to amend services and access to communal areas should matters escalate. Unfortunately, we cannot predict how or when circumstances may change however when they do revised instructions will be posted on your development noticeboard. We ask you to check this on a regular basis.

Scottish Government latest update


Advice for travel:

Benefits advice:

Easy read guidance:

People with symptoms suggestive of coronavirus – a fever or a new cough – should stay at home and self-isolate for seven days. If symptoms worsen during home isolation or are no better after 7 days you should phone NHS24 (111).

Common symptoms of coronavirus include:

  • high temperature or fever and/or
  • new continuous cough
  • recent shortness of breath

A free helpline has been set up for people who do not have symptoms but are looking for general advice: 0800 028 2816.

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