We are supporting our customers and continuing to deliver our services during the global Covid-19 pandemic. Whilst many of you may find the news reports of the outbreak worrying, please be reassured that we are working very hard to ensure our infection control measures, designed to safeguard your health and well-being, are effective and proportionate.
Latest News
The most up to date Scottish Government advice is here.
The key advice remains as follows:
- Get vaccinated
- Get tested regularly – you can get free home tests here
- Follow the public health guidance
Information on the roll-out of the vaccination programme can be found here.
Hanover will continue implement the Government Rules and will work with you to ensure that everyone’s safety is maintained and Covid-19 infections do not occur within our developments. We are delivering our key services, with your services depending on what type of housing you live in.
Please call 0800 111 4646 during office hours if you have questions. Out of hours or in an emergency, please pull your cord or call Telecare on 0345 604 4686.
Residents’ Bulletin April 2021
Residents’ Bulletin March 2021
Residents’ Bulletin January 2021
Residents’ Bulletin December 2020
Residents’ Bulletin November 2020
Residents’ Bulletin October 2020
Residents’ Bulletin September 2020
We have also produced bulletins for our Care at Home residents – Issue 1, Issue 2, Issue 3 and Issue 4.
Hanover Services
Telephones –You can still contact us by calling 0800 111 46 46, but please be aware we may be experiencing a high volume of calls. In the event of an emergency, please activate your pull cord or call 0345 604 4686 to contact Telecare.
Guest rooms – please contact the development manager.
Laundries – we have put up notices with information on stricter infection control measures.
Repairs – Please call 0800 111 4646
Resources
We understand that there is a lot of anxiety around current events and that people are struggling with loneliness. There are a number of resources available which offer advice and support.
Age Scotland is available for advice or just a chat: 0800 12 44 222
For anyone who is vulnerable and worried about getting shopping or prescriptions, help is available. Please call 0800 111 4000 for local advice.
Mental health advice and support can be found online:
From the NHS: Staying at home tips
Scottish Government advice: Clear your Head
Scottish Government latest update: https://www.gov.scot/coronavirus
Health advice: www.nhsinform.scot/coronavirus
Advice for travel: https://www.fitfortravel.nhs.uk/home
Benefits advice: https://www.understandinguniversalcredit.gov.uk/coronavirus/
Financial advice: https://coronavirusadvice.scot/
Easy read guidance: https://www.nhsinform.scot/media/3019/19-20-coronavirus-latest-advice-easy-read-final-18-mar-2020.pdf
A free helpline has been set up for people who do not have symptoms but are looking for general advice: 0800 028 2816
