We provide and manage a range of housing and services, mainly for older people. We currently manage more than 5,000 homes throughout Scotland.
We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.
High-quality social housing
We offer a comprehensive range of high quality, award winning housing and support options to enable residents to retain their independence within a local community and enjoy as much privacy or company as they wish.
Peace of mind for you and your loved ones – 24/7
Our community alarms are a round the clock service. Easy to install and even easier to use, they let you call for help whenever you need to – no matter where you are at home.
A community alarm consists of a discreet pendant button worn around your neck or wrist, and a small box fitted to your telephone. If you’re hurt, have a medical emergency or are worried about anything, one press of the pendant lets our highly trained operators speak to and hear you.
They can access your details immediately, so they know who they’re talking to and know the most suitable way to help. They can give advice, contact a loved one or contact emergency services to come and help. And they will stay on the line to support and re-assure you until the situation is resolved.
Who can use community alarm?
- Older people
- People with disabilities
- People with dementia or other mental health problems People who fear they may be victims of crime
- Anyone who feels unsafe or insecure
Flexibility to suit you
Hanover’s community alarm has a range of extras designed to meet your own needs. As well as a pendant, you can choose flood, gas and fire monitors as well as more specialised services for people with dementia or other disabilities.
Want to know more about community alarms?
Repairs and maintenance
A reliable repairs reporting service from the experts
Hanover Commercial Repairs Reporting lets your customers report a repair by phone, text or email – whether your offices are open or closed.
No matter what time of day, our highly trained operators – backed up by state-of-the-art facilities – will log the calls and liaise with your own contractors as necessary to attend to repairs within your required timescales. The service seamlessly integrates with your procedures and is tailored to suit your exact needs – all whilst giving your clients a first class service.
Robust and reliable
We’re the only organisation of our kind to operate two concurrent call centres. As well as minimising potential disruption from power outages or failure of telephone exchanges, our greater connection capacity ensures we will answer your calls faster.
Reports tailored for you – when you want them
Our reporting suite lets you access statistics when you need them. You choose when and how often you would like to receive automated reports, or you can request specific reports at any time. The reports detail call history, statistics and other key information relating to each call. You can choose the format of the reports as well as who receives them, leaving you free to concentrate on monitoring quality procedures and ensuring you meet your repairs targets.
Aids and adaptations are alterations to make a home easier to live in, so that a resident can enjoy more independence. At Hanover, we know that housing which meets customer needs can have a positive impact on health and contribute to independence, privacy and dignity. Hanover is responsible for permanent adaptations although this is subject to the availability of resources. Responsibility for temporary aids and adaptations normally lies with Social Work or equivalent services.
For low value, minor adaptations below a threshold Hanover will meet the costs. The threshold amount is reviewed and set annually. This may include fitting of temporary aids and adaptations provided by Social Work where there are no other arrangements in place.
For other adaptations, a needs assessment need to be completed by a local authority or NHS Occupational Therapist.
An assessment may be carried out through one or a combination of the following:
- GP referral: A resident can be referred by their GP to an OT or the Social Work Department to have a full assessment carried out.
- Hanover referral: A member of our staff may identify a potential need for an adaptation, in consultation with the tenant. They will be able to advise the tenant how to go about requesting an OT or Social Work assessment.
The property will be assessed for suitability for the proposals. Where proposals are prohibitively costly, or may affect the future ability to let the property, a more detailed options appraisal will be undertaken and will include consideration of alternative accommodation.
Hanover maintains a waiting list of requests for adaptations when all allocated funding has been used. Priority is assessed by the OT who allocates a category of priority based on the Local Authority standards that apply to them.
Meal and laundry service
Our very sheltered and Housing with Care developments provide two cooked meals a day – typically a two-course meal at lunch time and a high tea in the evening.
Meals are prepared by our on-site staff and served in our dining rooms. We offer a varied menu taking into consideration personal choice, seasonally available fresh produce and all dietary requirements.
Our developments have private laundries for use by residents or care at home staff on their behalf.
For people who need care or support, our Very Sheltered and Care at Home developments, offer access to an on-site care team that delivers a quality service to an agreed plan. This can include personal care, administration of medicine and two quality meals a day as well as a laundry service.
Choose a specialised factoring agent that genuinely cares
Hanover is Scotland’s largest not-for-profit factoring agent for older people. We offer bespoke services to developments across Scotland and draw on our extensive experience of looking after the ever-changing needs of older people.
Like other agents, we can manage all common parts of your development, including grounds and gardens. We’ll work with you to create an affordable and realistic maintenance plan. We keep you closely informed about progress of any work, consulting you on all issues relating to maintenance, repairs and the timescales for completion.
But in addition, we also offer specialised services designed to ensure residents can remain as independent at home for as long as possible. This includes:
- Help with security and safety;
- Provision of on site staff; connection to our community alarm services; and
counselling, support and advice
Most importantly, we appreciate that no two places are the same. We tailor our services to the needs of each housing development. We work closely with you to ensure the service we deliver is exactly what’s needed – at a price that suits you.