Our purpose and values

To help older people feel safe and secure at home and to live fulfilling and independent lives.

To achieve our vision we have four key values:

  • Above and beyond;
  • Simple solutions for life;
  • Putting the customer first;
  • Health, happiness & independence.

We are committed to providing the highest standards of service for all our customers and we use the following principles to achieve our goals:

  • We will provide well designed, well maintained, affordable, warm and modern housing;
  • We will find simple and practical solutions that make a real difference to the lives of our customers;
  • We will build positive and lasting relationships with our customers and stakeholders;
  • We will aim to exceed our customer’s expectations and to provide high quality personalised services that enhance their quality of life;
  • We will create and will continually look for new ways of working which will add value and develop our people;
  • We will be passionate about housing and support, which are at the heart of an active, healthy and connected community.

“Putting the customer first” is one of our key values. We have rigorous customer service standards in place and are working towards achieving customer service excellence in all of our areas of operation.

We actively encourage complaints and suggestions and if you would like to notify us about something, please click the link below.

Contact us

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