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Energy advice and help with fuel costs

You will no doubt have heard lots in the news about the cost of living crisis and the rising fuel bills which are likely to impact us all. We want you to know that there is help and support available.


Keep your property in good repair

Ensuring that your property is wind and watertight is the first step to ensure that your property is managing energy efficiently. Please contact 0800 111 4646 to report any defects to your property, such as drafty windows, as a priority to help keep your energy costs down.


Energy advice and advocacy – where to turn

Home Energy Scotland

Almost everyone can get some form of help from Home Energy Scotland. This is a free service funded by the Scottish Government. They can provide:

  • Free, impartial advice about energy-saving options for your home.
  • Support to reduce your energy bills while staying warm, including switching energy tariffs.
  • A home energy check – you can do this over the phone, online or an advisor can visit you at home.
  • Guidance on financial support, including: benefits checks; incentives; discounted energy rates; and help with any outstanding fuel debt you may have.
  • Advice and referrals for grants, or loans to help fund energy efficiency improvements.
  • Referrals to the Warm Home Discount scheme – this could get you a discount on your electricity bill.

To find out how Home Energy Scotland can help you, call freephone 0808 808 2282 or email Alternatively, visit or follow @HomeEnergyScotland on Facebook.

Citizens Advice Scotland

Citizens Advice Scotland also has a wealth of information on your energy supply at

Contact or phone 0800 028 1456.

They provide free, practical advice and information on energy-related matters to the citizens of Scotland at or 0808 196 8660.

We can provide advice and information if you:

  • Have an energy enquiry relating to your supplier (no matter how complex)
  • Wish to understand your energy supplier’s complaints process
  • Are experiencing any problems with your energy bills


Help with energy costs

Contact your supplier as soon as you can if you are worried about paying your energy bills or are in debt to your supplier.

Suppliers must work with you to agree on a payment plan you can afford under Ofgem rules. This includes reviewing a plan you have agreed before.

You can ask for:

  • a review of your payments and debt repayments
  • payment breaks or reductions
  • more time to pay
  • access to hardship funds
  • advice on how to use less energy
  • Priority Service registration – a free support service if you are in a vulnerable situation

If you can’t agree on a way to pay, get help from Citizens Advice or Advice Direct Scotland. Someone at their Extra Help Unit could take on your case if you are in a vulnerable situation.

Citizens AdviceCall 0808 223 1133 or use their online webchat at For textphone, dial 18001 followed by the helpline number.

Advice Direct Scotland – Visit the website, call 0808 196 8660 or use their online webchat.


Additional assistance

If you’re in debt to your energy supplier, you might be able to get a grant from a charitable trust to help pay your energy debts. Your application is more likely to be successful if you’ve received debt advice.

Home Heating Advice Scotland fund
has been established to assist Scottish citizens identified as ‘self-rationing’ energy. The fund can help make payments towards future energy bills, depending on the customer’s situation. It can also assist towards payment outstanding debts the customer may have with their energy provide. You must have received debt advice to qualify. You can access more information at

Winter Fuel Payments

A Winter Fuel Payment is an annual tax-free lump sum to help with heating costs. It is usually paid automatically to most people who are 66 or over. If you need to make a claim contact the Winter Fuel Payment helpline on 0800 731 0160 before 31st March the following spring.

Winter Heating Payment

Winter Heating Payment has replaced the Cold Weather Payment that used to be made to people receiving Pension Credit if it was below freezing for a week. Winter Heating Payment is a one-off annual automatic payment of £50.00 from Social Security Scotland.

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