Hanover has published its Annual Report and Performance Report Card for 2024/25, highlighting strong performance, major investment in homes and services, and a continued focus on improving the lives of older people across Scotland.
Chair Gary Devlin said the organisation has delivered “significant progress, resilience and renewal,” as Hanover completed the third year of its five-year strategy — ensuring projects are delivered effectively and with clear benefits for tenants and communities.
Major investment in homes and sustainability
Over £8 million was invested to ensure homes remain modern, safe, warm and fit for the future, including enhancements to roofs, windows, doors and heating systems. A major retrofit project at Kelvin Court improved energy performance from EPC D to B, helping drive progress toward net zero by 2045. Hanover also continued to deliver Scottish Government-funded adaptations that support independent living.
Focus on customer experience and community connection
The Happy Customer Strategy continues to improve service standards and strengthen tenant engagement, while helping reduce isolation within communities. A redesigned customer service model will create more opportunities for tenants to engage directly with teams. Six Hanover Forums, attended by over 120 tenants, supported joint decision-making and helped shape future services.
Financial resilience and delivering value
Despite economic pressures, Hanover remains financially strong thanks to a refreshed five-year Business Plan and improved performance in re-letting homes. Rent contributions continue to be managed carefully, ensuring affordability while enabling ongoing investment.
Supporting wellbeing and independence
The Welfare Rights Service and Hanover Welfare Fund provided nearly £60,000 in financial assistance last year, and 85% of new tenancies were successfully sustained.
Investing in people
Employees secured Investors in People Gold for Wellbeing, reinforcing Hanover’s commitment to a skilled, supported workforce.
Chief Executive Angela Currie said: “This year has demonstrated both our resilience and our determination to keep people and communities at the heart of everything we do.”