Publications

General

(January 29, 2015)
How_to_complain_Feb_1311.pdf download View | Download
Summary: This describes our complaints procedure and also contains a complaints form you can fill in and send back to us. Print this page
Categories: General
(January 29, 2015)
Putting_the_customer_first3.pdf download View | Download
Summary: This describes our customer services promises, and what you can expect from us when you use our services. Print this page
Categories: General
Hanover Housing Association Ltd(January 29, 2015)
Hanover_Guide-to-services_8pp_Copy3.pdf download View | Download
Summary: This details all of our services – from housing to rent and buy plus community alarms, property management and all of our commercial services. Print this page
Keywords: Services
Categories: General


Residents

(January 29, 2015)
HSHA_Keyholder_leaflet_2013.pdf download View | Download
Summary: If you’re a resident that uses Hanover Telecare, you should have someone who is a ‘nominated key holder’. This explains more about what this means. It’s worth giving your key holders a copy of this leaflet. Print this page
Categories: Residents
(January 29, 2015)
TP-Strategy-Action-Plan-2012-15-Nov12.pdf download View | Download
Summary: TP stands for tenant participation and is a process where tenants can tale part in influencing the decisions we make around our services. This document details our three year action plan to encourage TP within Hanover. Print this page
Categories: Residents
(January 29, 2015)
TP_Strategy_booklet_2012_Nov_12_v2.pdf download View | Download
Summary: Our Tenant Participation Strategy details how tenants can become involved in the management of Hanover and of the housing development they live in. Print this page
Categories: Residents
(January 29, 2015)
TP_info_pack_Sept_14.pdf download View | Download
Summary: If your development features a residents’ committee and you’re interested in becoming a Registered Tenant Organisation, this Tenant Participation Starter Pack is a useful tool to help you achieve this. It explains what a Registered Tenant Organisation is and its benefits. Print this page
Categories: Residents
(January 29, 2015)
TP-options-booklet.pdf download View | Download
Summary: This explains the different ways you can get involved in the running of Hanover. Print this page
Categories: Residents

 


Annual Report and Financial Statements

(January 29, 2015)
HSHA_Annual_Accounts_13_14.pdf download View | Download
Summary: This is our annual financial review and audited financial statements for the last financial year. Print this page
Categories: Annual Report and Financial Statements
Hanover Housing Association Ltd(January 29, 2015)
Annual-Report_2014.pdf download View | Download
Summary: This is an annual review for the last financial year, detailing our successes and achievements. Print this page
Categories: Annual Report and Financial Statements

 


Policies

(January 29, 2015)
Policy-on-Tenant-Alterations-and-Improvements.pdf download View | Download
Summary: This policy describes what happens when tenants ask about making alterations to their home. Print this page
Categories: Policies
(January 29, 2015)
HSW_Statement_of_Intent1.pdf download View | Download
Summary: This statement lists our commitments to achieving the highest possible standards of health and safety across all of our services. Print this page
Categories: Policies
(January 29, 2015)
Equality_of_Opportunity.pdf download View | Download
Summary: This policy details our commitments to achieving equal opportunities for all our service users and staff. Print this page
Categories: Policies
Tweet about this on TwitterShare on FacebookShare on LinkedIn