Publications

General

How to complain
(January 29, 2015)
How_to_complain_Feb_1311.pdf download View | Download
Summary: This describes our complaints procedure and also contains a complaints form you can fill in and send back to us. Print this page
Categories: General
Putting the customer first
(January 29, 2015)
Putting_the_customer_first3.pdf download View | Download
Summary: This describes our customer services promises, and what you can expect from us when you use our services. Print this page
Categories: General
Guide to our services
Hanover Housing Association Ltd(January 29, 2015)
Hanover_Guide-to-services_8pp_Copy3.pdf download View | Download
Summary: This details all of our services – from housing to rent and buy plus community alarms, property management and all of our commercial services. Print this page
Keywords: Services
Categories: General

 


Residents

The Easy Guide to Benefits for the 60+
(August 5, 2015)
2015-16-Easy-Guide-to-Benefits-for-the-60-1.pdf download View | Download
Summary: This guide explains the most commonly received benefits in straightforward, easy to understand language. Print this page
Categories: Residents
Healthy diet and lifestyle for ethnic minority older people
(June 29, 2015)
Healthy-Living-Final-English.pdf download View | Download
Summary: A guide to healthy diets and exercising for ethnic minority older people. Print this page
Categories: Residents
Keyholder information (Telecare)
(January 29, 2015)
HSHA_Keyholder_leaflet_2013.pdf download View | Download
Summary: If you’re a resident that uses Hanover Telecare, you should have someone who is a ‘nominated key holder’. This explains more about what this means. It’s worth giving your key holders a copy of this leaflet. Print this page
Categories: Residents
TP Action Plan
(January 29, 2015)
TP-Strategy-Action-Plan-2012-15-Nov12.pdf download View | Download
Summary: TP stands for tenant participation and is a process where tenants can tale part in influencing the decisions we make around our services. This document details our three year action plan to encourage TP within Hanover. Print this page
Categories: Residents
TP Strategy
(January 29, 2015)
TP_Strategy_booklet_2012_Nov_12_v2.pdf download View | Download
Summary: Our Tenant Participation Strategy details how tenants can become involved in the management of Hanover and of the housing development they live in. Print this page
Categories: Residents
TP Starter pack
(January 29, 2015)
TP_starter_pack_May_151.pdf download View | Download
Summary: If your development features a residents’ committee and you’re interested in becoming a Registered Tenant Organisation, this Tenant Participation Starter Pack is a useful tool to help you achieve this. It explains what a Registered Tenant Organisation is and its benefits. Print this page
Categories: Residents
Getting involved – your options
(January 29, 2015)
TP-options-booklet.pdf download View | Download
Summary: This explains the different ways you can get involved in the running of Hanover. Print this page
Categories: Residents

 


Annual Report and Financial Statements

Annual Accounts 2013/14
(January 29, 2015)
HSHA_Annual_Accounts_13_14.pdf download View | Download
Summary: This is our annual financial review and audited financial statements for the last financial year. Print this page
Categories: Annual Report and Financial Statements
Annual Report 2014
Hanover Housing Association Ltd(January 29, 2015)
Annual-Report_2014.pdf download View | Download
Summary: This is an annual review for the last financial year, detailing our successes and achievements. Print this page
Categories: Annual Report and Financial Statements

 


Policies

Tenant Alterations and Improvements Policy
(January 29, 2015)
Policy-on-Tenant-Alterations-and-Improvements.pdf download View | Download
Summary: This policy describes what happens when tenants ask about making alterations to their home. Print this page
Categories: Policies
Health & Safety Statement of Intent Policy
(January 29, 2015)
HSW_Statement_of_Intent1.pdf download View | Download
Summary: This statement lists our commitments to achieving the highest possible standards of health and safety across all of our services. Print this page
Categories: Policies
Equal Opportunities Policy
(January 29, 2015)
Equality_of_Opportunity.pdf download View | Download
Summary: This policy details our commitments to achieving equal opportunities for all our service users and staff. Print this page
Categories: Policies
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