Managing your tenancy

You can now login to our new resident’s portal at This gives you the chance to pay your rent, update your contact details, check your account, find out your Housing Officer’s details or check on maintenance work for your property. You will need your account reference number to register. If you are unable to locate this you can call our freephone number on 0800 111 4646 and a staff member will provide this information.

If you find that you are having difficulty managing your monthly rent payment, please contact your Housing Officer on 0800 111 4646 in the first instance before an arrear becomes unmanageable.

You call also contact our Welfare Rights Officer, Hailie Johnston, for assistance via:
phone 0131 370 7457, email or complete this referral form.

Maximising your income and managing your bills

Help with housing costs

Cost of Living Payments 2023-24

Housing Association Energy Support Service

Hanover's Fuel Funds

Energy saving advice

Pension age benefits

Universal Credit / working age benefits

Family related benefits

Disability related benefits

Carer's Allowance

Help with one-off or urgent expenses

Help with health costs

Dealing with a death in Scotland


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