Managing your tenancy

You can now login to our new resident’s portal at www.hanover.scot/residents. This gives you the chance to pay your rent, update your contact details, check your account, find out your Housing Officer’s details or check on maintenance work for your property. You will need your account reference number to register. If you are unable to locate this you can call our freephone number on 0800 111 4646 and a staff member will provide this information.

To ensure that your property is managing energy efficiently it’s important that your property is wind and watertight. Please contact 0800 111 4646 to report any defects to your property as a priority to help keep your energy costs down.

If you find that you are having difficulty managing your monthly rent payment, please contact your Housing Officer on 0800 111 4646 in the first instance before an arrear becomes unmanageable. You call also call our Welfare Rights Officer Hailie Johnston on 0131 370 7457 or email welfarerights@hanover.scot for assistance.

Looking after your finances

Focus on fuel

Broadband and mobile social tariffs

Pension age benefits

Health related benefits

Low income benefits

Universal Credit

Family related benefits

 

Print this page